At Bangor Floral, we consider every order a test of our quality. However, if within the next 24 hours you feel that we have not passed that test, please phone us at once! We are unable to make adjustments if not notified within this time period, or if our instructions on your delivery card have not been followed. When notified within 24 hours, we will replace your item with the same product or, at our discretion, products similar in nature with equal or grater value. Our delivery driver will pick up the item being replaced.